Beko plc - Our General Terms and Conditions of Sale

  1. 1. These terms
    1. In order to enter into a contract with our company, you must be at least 18 years old.
    2. Below are the terms and conditions on which we supply our product(s) (the “Product(s)”) to you.
    3. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide Products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.  
    4. You are responsible for keeping your account details and password confidential. To the extent permitted by the laws of England and Wales, you agree to accept responsibility for all activities that occur under such account and password.
    5. By ticking the “I confirm that I have read and accepted the terms & conditions” box on the website, you accept and agree to be bound by these
  2. 2. Information about us and how to contact us
    1. We are Beko plc, a company registered in England and Wales. Our company registration number is 02415578 and our registered office is at Beko House, 1 Greenhill Crescent, Watford WD18 8QU.
    2. Our VAT registration number is GB 541261377.
    3. You can contact us by telephoning our customer service team at 0330 678 0105. Lines are open: Monday to Friday from 9am to 5pm UK time excluding UK Public Holidays.
    4. If we have to contact you, we will do so by telephone or by writing to you at the email address you provided to us in your order.
    5. When we use the words "writing" or "written" in these terms, this includes emails.
  3. 3. Our contract with you
    1. Our acceptance of your order will take place when we email you to confirm that your order has been accepted, after you have made your payment, at which point a contract will come into existence between you and us.
    2. If we are unable to accept your order or any part of your order, we will inform you of this by email or by telephone and will refund to you the price of the related Product. This might be because the Product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the Product.
    3. We will assign a number to your order which will be displayed on your confirmation order screen and email. It would be helpful if you can tell us the order number whenever you contact us about your order.
    4. Our website is solely for the promotion and sale of our Products in the UK. Unfortunately, we do not deliver to addresses outside the UK including Jersey, Guernsey, Isle of Man and BFPO addresses. However, should you mistakenly make an order to be delivered to an address in any of these areas, our system will accept your order. In such circumstances, you will receive a full refund and your order will be cancelled.
    5. We reserve the right to amend these terms from time to time to reflect changes in market conditions that may affect our business, changes in technology, payment methods, regulatory requirements, technology and the capability of our system(s), and sometimes additional terms may apply in which case you will be notified accordingly.
  4. 4. Our Products
    1. The images of the Products on our website are for illustrative purposes only. Although we have made every effort to ensure the colours and shapes are accurately represented, there may be minor variations and we cannot guarantee that a device's display of colours and shapes accurately reflects the colour of the Products.
    2. The packaging of the Product may vary from that shown in images on our website.
  5. 5. Your rights to make changes to your order

    If you wish to make a change to the Product you have ordered and received, please contact us within fourteen (14) days from the date when you received your order to arrange for collection of the product by our third party courier. You will need to re-order the product you require on-line.  If the consequences of making the change are unacceptable to you, you may want to cancel your order (see clause 9, Your rights to cancel your order).

  6. 6. Our right to make changes to our Products, and to suspend or withdraw the supply of certain Products
    1. We may change our Products if it becomes necessary to reflect changes in relevant laws and/or regulatory requirements, and/or to implement minor technical adjustments or improvements. If these changes materially affect the use of the Products, we will inform you of this. We may suspend the supply of the Product(s) whilst we implement such changes.
    2. If it is not possible to implement changes to our Products in the circumstances set out in clause 1, we may need to withdraw the affected Product(s). If you have already paid for such Product(s), we will write to you to let you know that we are going to stop providing the Product(s) and we will refund any sums you have paid in advance for Product(s) which will not be provided.
  7. 7. Providing the Products and Delivery
    1. The costs of delivery of the Product(s) ordered by you will be as displayed on our website.
    2. We will deliver the Product(s) to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order, or within such other delivery period as you may select during the ordering process.
    3. You will be contacted by our courier delivery partners by email and SMS (if you have given your telephone number) to provide a delivery tracking link for updates on your delivery.
    4. If our supply of the Product(s) is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to cancel your order and receive a refund for any Products you have paid for but not received.
    5. If no one is available at your address to take delivery, we will endeavour to make two (2) additional attempts to deliver the Product(s). If despite our reasonable efforts, we are unable to contact you to re-arrange delivery or collection we may end the contract with you and clause 12.2 will apply.
    6. The Product(s) will be your responsibility from the time we or our delivery partner deliver the Product(s) to the address you have provided or you collect them from us (or our delivery partner).
  8. 8. Your right to end the contract
    1. Your rights to end the contract will depend on whether there is anything wrong with the Product(s) you ordered and when you decide to end the contract:
      1. If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or get the Product(s) repaired or replaced) – see clause 10 for more details;
      2. If you want to end the contract because of something we have done wrong – see clause 10 for more details;
      3. If you have just changed your mind about the Product, see clause 9. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions.
    2. If you end the contract for any reason after the Product has been dispatched to you or you have received it, you must return it to us through our delivery partner by allowing us to collect the Product from you. You will be required to attach the enclosed return label on your package, obtain a reference number and arrange collection by calling our call customer services team on 0330 678 0105. Lines are open: Monday to Friday from 9am to 5pm UK time excluding UK Public Holidays. However, we may make deductions from the price for returns that may be incomplete with certain product parts missing or damaged.
  9. 9. How to cancel your order if you have changed your mind
    1. You have a legal right to change your mind within 14 days of the item being delivered and receive a refund. Further details on these rights is available under the Consumer Contracts Regulations 2013.
    2. To cancel your order with us, please let us know by calling customer services on 0330 678 0105 Monday to Friday from 9am to 5pm UK time excluding UK Public Holidays, and provide your name, home address, details of the order including your allocated order number (if available) and, where available, your phone number and email address.
    3. We will arrange for our third party delivery partner to collect the Product from yourself.
    4. We will refund you the price you paid for the total order value, by the method you used for payment after we have received your returned order. However, we may make deductions from the price for returns that may be incomplete with certain product parts missing or damaged.
    5. We will make any refunds due to you within fourteen (14) days from when we received the returned Product(s).
  10. 10. If there is a problem with the Product or if you are ending the contract because of something we have done wrong
    1. Your Product comes with a one (1) year manufacturer’s guarantee provided by Beko Plc. to its UK customers. More information about our guarantee can be found on www.beko.co.uk/guarantee-terms.
    2. If you have any questions or complaints about the Product, please telephone our customer service team on telephone number 0330 678 0105.
    3. We are under a legal duty to supply Products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the Products. Nothing in these terms and/or our guarantee will affect your legal rights.

      Summary of your Key legal rights

      This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

      The Consumer Rights Act 2015 says goods (i.e. Products) must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your Product your legal rights entitle you to the following:

      • up to 30 days: if your Products are faulty, then you can reject the Products and get an immediate refund;
      • up to six months: if your Products can't be repaired or replaced, then you can reject the Products and you get a full refund, in most cases;
      • up to six years: if your Products do not last a reasonable length of time you may be entitled to some money back.
    4. If you wish to exercise your legal rights to reject the Products (as set out in clause 10.3 above), you must return the Products to us.
    5. You also have the right to end the contract if (i) we have told you about an error in the price or description of the Product you have ordered and you do not wish to proceed; (ii) there is a risk that the delivery of the Product may be significantly delayed because of events outside our control; (iii) or you have a legal right to end the contract because of something we have done wrong (for example we have delivered the Product late). We will refund you in full for any Products which have not been provided and you may also be entitled to compensation.
    6. We will arrange for collection if the Product is faulty or misdescribed, or if you have cancelled this contract with us as a result of a delay in delivery of the Product due to events outside our control, or because you have a legal right to do so as a result of something we have done wrong.
  11. 11. Price and payment
    1. All the prices of our Products are shown in GBP and are inclusive of VAT.
    2. The price of the Product will be the price indicated on our website. We use our best efforts to ensure that the price of the Product advised to you is correct. However please see clause 11.3 for what happens if we discover an error in the price of the Product you order.
    3. It is always possible that, despite our best efforts, some of the Products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the Product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
    4. We provide a secure online payment system in partnership with an external service provider. You may pay for your order by using any of the following card types: Visa Debit, Visa Credit, MasterCard Debit and Mastercard Credit shown on our website. Your card will be debited once you place your order.
    5. If you think you have been wrongly charged please contact us promptly to let us know.
  12. 12. Our rights to end the contract
    1. We may end the contract for a Product at any time by writing to you if: (i) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Product(s), for example your delivery address; or (ii) you do not, within a reasonable time, allow us to deliver the Product(s) to you or arrange collect them from us or a delivery depot.
    2. If we end the contract in the circumstances set out in clause 1 we will refund any money you have paid in advance for the Product(s) we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
  13. 13. Limitation of Liability
    1. Our company will do its best to ensure an uninterrupted and error-free availability of our website. However, this cannot always be guaranteed by the nature of the internet set-up, technical issues relating to updates or repairs or ancillary services we may carry out. We will endeavour to ensure such interruptions are limited to make your customer experience as smooth as possible.
    2. If we fail to comply with these terms, we are responsible for any direct loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
    3. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Products including the right to receive Products which are: as described and match information we provided to you, of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill; and for defective Products under the Consumer Protection Act 1987.
    4. We only supply the Products for domestic and private use. If you use the Products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.
  14. 14. How we may use your personal information
    1. We will use the personal information you provide to us:
      1. to supply the Products to you;
      2. to process your payment for the Products; and
      3. if you agreed to this during the order process, to give you information about similar Products and services that we provide, but you may stop receiving this at any time by contacting us. www.beko.co.uk/privacy
    2. In addition, we will give your personal information to other third parties where the law either requires or allows us to do so.
  15. 15. Other important terms
    1. We may transfer our rights and obligations under these terms to another organisation, for example in the event of a merger or re-organisation. We will notify you if this happens and we will ensure that the transfer will not affect your rights under these terms.
    2. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. However, you may transfer our guarantee at clause 1 to a person who has acquired the Product from you. We may require the person to whom the guarantee is transferred to provide reasonable evidence that they are now the owner of the relevant Product.
    3. This contract is between you and us. No other person shall have any rights to enforce any of its terms, except as explained in clause 15.2 in respect of our guarantee. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
    4. Each of the clauses of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
    5. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
    6. If you are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider. You can submit a complaint to The Ombudsman Service Ltd via their website at www.ombudsman-services.org.  In addition, please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform  (https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage).  
    7. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.