Beko Shop Contact Us

Contact Us


Please call 0330 678 0105* and choose option 2 to speak to one of our Customer Service advisors.

Phone lines are open: Mon – Fri, 9.00am – 5.00pm
(closed weekends and UK bank holidays)

*Call charges may vary according to your telephone service provider.

Beko Customer Services

Greenhill Crescent

Watford

Herts

WD18 8QU

UK

Registration Information:

Number: 02415578

Place: England and Wales

Company VAT registration No:
GB54 1261 377


FAQs


  • Which payment methods do you accept?

    We currently accept Visa and MasterCard credit and debit cards online.

  • How secure are my personal details on your website?

    Our website uses industry standard security to protect both the data we collect on the website and the data we store online. We use SSL which ensures the data you enter on our website is encrypted before being sent to our website. The data that we store on our website is regularly audited for best security practices so you can rest assured the data we have is protected.

  • If I'm buying more than one product can I receive a discount?

    From time to time, we will offer discounts on multiple purchases online. This will be clearly labelled on our product and basket pages.

  • I have ordered from you in the past. Do I have to enter my details again?

    In order to purchase from us, you have to create an online account with an e-mail address. If you are a returning customer, simply login to our website using your e-mail address and password. After logging in your address details will become available. For security reasons, we do not store payment card details.

  • I run a business. Do you send V.A.T. invoices?

    Yes. We will send you a V.A.T. invoice when we dispatch your order.

  • When do you take payment for my order?

    We take payment once you have entered your payment details online and have submitted the order.

  • My payment is not going through. What is the problem?

    Please ensure that your address, including postcode, has been entered correctly. When registering your account your address needs to be the same address as your credit / debit card's registered address. Please also ensure that your card details have been entered correctly.

    During the checkout process you can change your delivery address to an alternative address, by clicking on ‘Select Address’.

    If you have recently changed home addresses and have not informed your bank of the change of address, the payment will not go through. If you're certain the address you have entered is the same as the address your bank account is registered to, please get in touch with your bank for an update.

  • I am having problems placing my order online.

    If you are having issues with making a payment online, please refer to our FAQ above. For any other issues in placing an order online, please call our customer service advisors on 0330 678 0105.

    Phone lines are open: Mon – Fri, 9.00am – 5.00pm
    (closed weekends and UK bank holidays)

    *Call charges may vary according to your telephone service provider.

  • I have a query on a product I'm considering purchasing. Who do I contact?

    Our product pages have a list of features and specifications which may answer your query. If your query isn’t answered by the information on our product pages, please call our customer service advisors on the number above who will gladly assist with any queries you have.

  • Do you deliver on weekends?

    We cannot deliver on weekends at this time. You can however place an order over the weekend for your order to be dispatched the next working day. It will be delivered within 3 working days.

  • I haven’t received tracking information from the courier. How will I know when my order will be delivered?

    If you haven't received tracking information from the courier, please call us so that we can look into this issue for you. Please find our contact information above.

  • I need to change the delivery address. How can I make this change?

    For your own safety and security, we will not be able to change the delivery address once the order has been placed. If you need to change the delivery address, you will need to cancel your order and place a new order with you preferred delivery address. Please refer to our Cancellation section for further information.

  • Can I reschedule the delivery of my order?

    Yes. Once we dispatch your order, our courier will e-mail you a link where you can track your order. After clicking that link, you’ll be able to select an alternative delivery date.

  • How can I track my order?

    Once we dispatch your order, our courier will e-mail you a link where you can track your order.

  • How long does delivery take?

    We aim to deliver all orders within 3 working days. Our working days are Monday to Friday, excluding bank holidays. If you order before 2pm, you may receive delivery within 2 working days. Our courier will send you an e-mail or SMS informing you of the delivery date.

  • I have received a delivery date. What time will I receive delivery?

    Our courier will deliver your order between 9am and 6pm. You will be sent a link where you can track the delivery status of your order.

  • Which courier do you use?

    We currently partner with FedEx for delivery services.

  • I wasn’t in when a delivery attempt was made. When will my order be delivered?

    If you weren't in when a delivery attempt was made, you should find a card left by the courier which outlines the details of the delivery attempt. You can either contact the courier from the details left on the delivery attempt card, or, wait for the second delivery attempt to be made. If you’re not home for the second delivery attempt, the courier will try a third delivery attempt. If you are not in for the third attempt, then your order will be returned to us. A refund will be issued within 14 days of us receiving the order.

  • How can I change my contact details?

    If your order has not been dispatched, you can change your phone number or e-mail address by calling us when our customer service lines are open. Please see above for our opening hours. We will then update your details on our system. For your own safety and security, we will not be able to change the delivery address once the order has been placed.

  • Which locations do you deliver to?

    We currently deliver to U.K. postcodes only, excluding Jersey, Guernsey, Isle of Man and BFPO addresses.

  • Do you charge for delivery?

    No. We offer free delivery.

  • How can I cancel my order?

    To cancel your order, please call our customer services team on the number above. Unfortunately, we cannot administer online or e-mail cancellations at this time. If your order hasn’t been dispatched yet, we will administer your cancellation and you will be refunded within 14 days. If your order has already been dispatched and not delivered, please reject the order when it arrives with the courier so that the appliance is returned back to us. You will be refunded within 14 days of us receiving the order. If your order has been dispatched and you have accepted delivery from the courier, please refer to our change of mind question below.

  • I’ve changed my mind and want to return my order. What is the process?

    From the date your order is delivered to you, you will have 14 days to inform us you would like to return it. The process of returning your order is:

    1. Please call our customer service team within 14 days of the delivery date, so they can issue you with a returns authorisation code and activate your courier returns label. Please call 0330 678 0105 and choose option 2, then option 1.
    2. Please write the returns authorisation code on the outside of the box being used to return your item(s).
    3. You will receive an email from our courier asking you to book your collection. Please book your collection and wait for your parcel to be collected.
    4. Once your items(s) have been returned to our warehouse, your refund* will be made within 14 days, to the bank card used to make your purchase.

    *If the contents of the order are damaged, if there are missing accessories, or if it not in the same state it was in when it was supplied, we will issue a partial refund.

    Unfortunately, after 14 days from delivery, we do not accept returns.

  • I’ve changed my mind and want to exchange my order. What is the process?

    From the date your order is delivered to you, you will have 14 days to inform us you would like to exchange it. The process of exchanging your order is:

    1. You will firstly need to place a new order on the product(s) you would like to exchange for.
    2. Please call our customer service team within 14 days of the delivery date, so they can issue you with a returns authorisation code and activate your courier returns label. Please call 0330 678 0105 and choose option 2, then option 1.
    3. Please write the returns authorisation code on the outside of the box being used to return your item(s).
    4. You will receive an email from our courier asking you to book your collection. Please book your collection and wait for your parcel to be collected.
    5. Once your items(s) have been returned to our warehouse, your refund* will be made within 14 days, to the bank card used to make your purchase.

    *If the appliance is damaged or there are missing accessories or generally not the same as supplied, we will issue a partial refund.

    Unfortunately, after 14 days from delivery, we do not accept returns of unwanted appliance(s).

  • The order I’ve received is faulty. How can I get an exchange or return it?

    If you notice any part of your order is faulty and you want to return it, you need to let us know by calling us within 14 days from the date it was delivered to you. If 14 days from the delivery date have passed, unfortunately we will not be able to accept a return, however we will replace the faulty part(s) of the order if it is within the guarantee period.

    If you have notified us within 14 days from the delivery date of your intent to return the order, we will arrange to pick up the faulty appliance free of charge. You will be refunded within 14 days from the date we receive the faulty part(s) of the order.

  • The order I have received is damaged. What should I do?

    Please let us know by calling us within 14 days of delivery. We will arrange an exchange.

  • My order was picked up by your courier. When will I receive a refund?

    We will process a refund within 14 days of receiving the returned order. Once the refund is processed, we will send you a confirmation e-mail. The refund will show on your bank/credit card statement within 3-5 working days.

  • I have multiple items in my order. Can I return part of my order?

    Yes. We accept partial returns of your order except in the instance if there has been a promotional discount applied to the order in which case all items on the order need to be returned.